In the past, bad technology usability was considered normal; today, this will spell the death of internal IT. Traditionally, IT has been ridiculously bad at making things easy for customers. Traditionally, IT has also had a monopoly on providing corporate IT. IT no longer has the monopoly. IT is now in competition with many, many […]
Email Thank You Notes Suck. What You Can Do About It.
Here are two truths. 1. Everyone loves thank you notes. They are small labors of love, a gift. 2. Everyone hates email. Getting an email adds to your work burden. It’s like giving someone flowers in a broken vase. So why is it so common that the two get combined? A hint: we are busier […]
Shadow IT Is Over! (If You Want It) And… Ninjas!
What I mean, of course, is that we need to stop using the phrase, “Shadow IT.” It is completely non-descriptive of exactly what we mean. You want “ninja IT” so that employees can stop being prisoners of IT. Let me explain. As you know if you’re a regular reader, my contention is that there is […]
On Causing Unreasoning Love In Customers: You Are Amazing! You’ve Got This!
What turns something from a death slog-fest into a life-affirming event? As it turns out, an over-the-top amount of encouragement. In any profession that causes as well as alleviates work pain, we’d do well to remember that. I ran the Black Mountain Marathon a few weeks ago. Beautiful conditions at the start line; it was […]