Jonathan Feldman

Digital Business, No Human Sacrifice. Chief Information Officer, IT rehab coach, award-winning writer, public speaker.

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Why You Should Keep A “Smile File”

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A smile file is not only the time capsule of a future pick-me-up, it keeps track of whom you should work with in the future. My mom called it “the good guy” file. I call it “the smile file.” Whatever you call it, keep one. Even if you are a “piler, not a filer,” this […]

Filed Under: Better Worklife, Self Management, Teams Tagged With: bob sutton, good guy file, humanbiz, no asshole rule, smile file, thank you notes, workplace appreciation

Email Thank You Notes Suck. What You Can Do About It.

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Here are two truths. 1. Everyone loves thank you notes. They are small labors of love, a gift. 2. Everyone hates email. Getting an email adds to your work burden. It’s like giving someone flowers in a broken vase. So why is it so common that the two get combined? A hint: we are busier […]

Filed Under: Better Worklife, Customer Service, Self Management Tagged With: email overload, email thank you notes, gratitude, hand written thank you notes, thank you notes

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