Jonathan Feldman

Digital Business, No Human Sacrifice. Chief Information Officer, IT rehab coach, award-winning writer, public speaker.

  • Home
  • Blog
  • InformationWeek
  • Speaking
  • Press
  • About

Bad Tech Usability? Bye-Bye IT.

By

In the past, bad technology usability was considered normal; today, this will spell the death of internal IT. Traditionally, IT has been ridiculously bad at making things easy for customers. Traditionally, IT has also had a monopoly on providing corporate IT. IT no longer has the monopoly. IT is now in competition with many, many […]

Filed Under: Customer Service, IT vs Everybody, New & Future Tech Tagged With: central IT, corporate IT, customer experience, usability, usability testing, user design, user experience, ux

Newsletter signup!

IT is a people business, not a technology business. Sign up for my newsletter so you don't miss any of my content; so you can hear about my latest writing project; and so you can participate!

Categories

  • Better Worklife
  • Customer Service
  • Information Security
  • IT vs Everybody
  • Marketing
  • New & Future Tech
  • New Work Mechanics
  • Open Data & Gov
  • Presentation Report
  • Running Reports
  • Self Management
  • Social Business
  • Startups
  • Teams
  • Uncategorized
  • Writing Report

Copyright © 2025 Jonathan Feldman. All opinions expressed are his, not those of his associates or employer.